2015.06.25 Morning Coffee: Feedback, Trouble, and Dealing With Assholes
Morning Coffee is a user-created discussion series where Snapzu members can check in with each other in a relaxed environment.
We are experimenting with different formats and ideas, so feedback is very welcome!
Apologies for the very late post. It's been a tough morning.
The goal with Morning Coffee has been to give members some talking points every day. As a result, we've had some great discussion on the direction of Snapzu, and it's been a pleasure getting to know this small community. However, this is a user-created series and user feedback is vital. So, tell us what you think about these Morning Coffee posts. Are they useful? Are they unnecessary? What kind of content would you like to see in them? How would you improve them?
Yesterday, there was an incident with an angry user. He felt he had been wrongly censored (he was not), and predicted the downfall of Snapzu due to stifled freedom of speech. This sentiment alone would have been acceptable, but what followed was a verbal rampage in which he insulted other users and threatened (against the rules) our beloved /u/drunkenninja. Ultimately, as per the site rules, he was removed and his posts deleted.
There's no doubt we will see many more like him — users who always find something to complain about, and in the most abrasive manner. They will be absolutely rigid in their beliefs, and oftentimes their intent will not be to solve problems but to cause trouble. Sometimes they will have valid complaints worth discussing, which is fine, but it won't change the fact that certain behavior is not welcome here.
On a larger, more anonymous platform such as reddit, the user may have had considerable support from others. That we Snapzites handled it so well was revealing of a mature community mindset, but it also revealed how easily we can be disrupted by a toxic member. Yesterday was easy because he was one and we are many, but what will happen as the gap lessens? What if members are not breaking any rules but trying their best to be assholes? Would it be so easy to deal with not only disagreement (which is fine and even necessary) but widespread negativity and rudeness? It's an unavoidable part of real life, but is it something we need to come to terms with in this online community?
While we're on the topic, how do you handle assholes in your daily lives?
A reminder that Book Club voting is open for July's nonfiction and fiction selections. Voting will be open through the last day of this month, after which the reading begins.
For those who haven't, check out new tribes or share your own over at /t/newtribes.