Below we introduce upcoming improvements to the voting system as well as explain how the concept will work and what new features to expect based on these upcoming changes. The ultimate goal is to have a truly democratic and transparent form of community moderation unmatched by any other system out there.
The updated voting concept will now trigger a popover on all content types in need of moderation when the down-vote button is pressed. We strongly believe that sticking with the common 2 button approach is the best way to retain the ease of use people are used to.
We will initially focus on four main content items, but will expand to more as our platform grows.
- Snaps (both link and native content)
- Text Posts
- Related Links
Each content type will have a different set of moderation options based on the context they appear in. Below is a design concept of how the popover will look when down-voting a “text post”.
Upon clicking the "down-vote" arrow, a popover will appear displaying available feedback & moderation options. Each option representing an increasing level of severity that will be unlocked as members progress and get familiar with how Snapzu and its community work.
There will be 3 tiers of feedback:
Tier 1 - Opinion
Allows members to express their disagreement with the content in question, be it a snap, text post, comment or any other type of content. Members may disagree as many times as they wish because selecting this level of feedback does not consume any moderation credits. This is strictly meant to give individuals a way to express their difference of opinion as well as help Snapzu highlight controversial content and discussions without affecting member reputation.
Note: Disagreement votes will not count against content score, meaning content will not be listed lower due to disagreements. Instead this option is meant to show that you disagree with the content and allows us to track and sort controversial content as a result.
Tier 2 - Flag (Unlocked at experience level 5)
There are a number of low quality related issues that may be flagged in relation to the content in question. Different content types will have different flag reasons. Content that has received a specific number of flags will be tracked and recorded into an internal flagging system that will allow administrators to view statistical information generated by this functionality. In the future we also intend to track tribe related flags to give moderators a heads up to problematic, poor quality or generally bad content. Depending on the severity of the issue, certain flags will affect member reputation.
- Broken Link / Video / Image
- Misleading / Clickbaity / Sensationalized
- Behind Paywall
- Self-serving (10% rule)
- Poorly Written / Copypasta
- No NSFW Tag
- Wrong Tribe
Tier 3 - Report (Unlocked at experience level 15)
The report function is strictly for severe rule breaking circumstances where the most important community rules are being broken. The report function allows members to down-vote and automatically report content directly.
- Hate Speech
Note: In addition to the available choices, there will be information on when not to report content.
Never flag or report content for the following reasons:
- The use of swear words / vulgar language
- Content / comments that differs from your own taste (Use I disagree!)
- Controversial opinions on topics like racism, abortion, religion, foreign affairs, etc
- Your personal relations with the user, negative or otherwise
It is important to note that members abusing the report function by making false reports or reporting situations that in no way break the rules (like reporting unpopular opinions) may lose their ability to use “Tier 2” and “Tier 3” moderation tools. Tier 3 reports significantly affect member reputation.
Voting pop-over expanded to all sections:
The ability to bring up the popover will be expanded into all sections of the Snapzu platform where voting arrows are available. This means that users will be able to bring up this popover from the following areas:
- Tribe Content List
- Snaps & Text Posts
- Comment Areas (all comments)
- Personal Feed
As we continue to expand on this functionality additional areas may have the option to vote. Until such time however we have limited voting to the above sections.
Sorting by Most Controversial
Due to our new ability to express disagreement on all posts created on Snapzu we are now able to have a true “controversial” sorting option that shows posts and comments with a high percentage of disagreement votes which can be listed up top without being affected by other down vote reasons based on content that breaks the rules.
The new sorting options will be available within tribes, the front page, as well as comments areas.
Expanded Statistical Info
The up/down vote stats will receive an additional number based on disagreements. The new stats bar will display the following visual information represented by tiny icons and a number beside it showing the amount:
- # of Upvotes (green arrow)
- # of Disagreements (gray circle)
- # of Down-votes (red arrow)
Just like currently available in snaps, members will be able to click on this stat bar and a popover will appear with the breakdown of all votes placed.
Personalized Member Block List
We realize that currently the only moderation options available in the comment sections is to down-vote a comment for whatever reason even if it's just a disagreement. There is also an important reason why moderators from multiple tribes should not be able to control the conversation within any snap. Firstly, snaps can be published into multiple tribes and with the upcoming mirroring functionality even more tribes can pick up a published snap and host it within their community, giving all of these tribes the power to moderate the conversation would be like throwing a dozen cooks in the kitchen. Secondly, a lot of problems are caused by even a small number of overzealous moderators, and like many other platforms have experienced first hand this type of moderation is detrimental to our freedom of expression and ability to hold truly meaningful and engaging discussions. We don't want comments to be censored, and we don't want unpopular opinions to be buried!
So instead, we are releasing upgraded functionality that allows any member to block another user based on a number of reasons. Blocking a user will make their content invisible within your feed, tribes and other areas. If enough members block a user, their profile will be reported and queued up for an admin to read over that person's posts history. If we determine that the user is being abusive and breaking our core community rules we may choose to temporarily global-block the user for a predetermined amount of time.
Down-vote Overview Popover:
The current down-vote reason breakdown popover (currently only available in snaps) will receive an updated design and additional content. It will also become available for all new areas that support the down-vote reason popover. As we continue to expand on this functionality, we will also make this popover available in the posts management page so that every member may get a detailed breakdown for votes each piece of content has received.
As we start development we will continue to post updates in regards to our direction. We appreciate your feedback very much, so if you have some please be sure to comment below. Let us know what you think! Thanks everyone that contributed in the discussions, your comments have greatly helped to shape this functionality.
Have a great weekend!