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Do you have an advanced bug testing account? Might be a good idea to leave your feedback there and see what answers you can get. I've ran into a few bugs over the last few months and was able contact someone pretty quickly in regards to them :)
Ok, here is how you get one!
1. There is a green icon next to the snapzu logo, it looks like a little bug.
2. Somewhere on the drop down menu is an option to request to take part in advanced testing / bug reporting.
3. Just go through the process and make the request.
4. Shouldn't take long to become a tester.