I was going to switch to AT&T from verizon. Walked into the AT&T store with a nexus 5, just wanted to get a sim card.
"The next person who can see you will be 45 minutes" says the lady stocking a bottom shelf. Went to t-mobile, and it took 15 minutes to port my number, I was helped immediately.
Verizon sent me a letter saying I had a bill online, but no way to access it because they disabled my phone number-as-login when I ported my number. Went directly to Verizon store, and it took half an hour for them to figure out how to look up my bill.
It will be a cold day in hell before either of these companies get me back on their service.
Are these companies completely blind to the absolute obliteration they face by competition? Is this the same situation as the music industry's record labels living in complete denial of the shifting ground beneath their feet?
complacency is a dangerous thing. If that rumored google phone service comes up, I'll be there on day 1. At least Google isn't inhibited by historical monopoly power.
Exactly, so will everyone else. ATT's days are numbered, the rest will follow or drastically change their business practices & tactics to survive. Nothing will be the same after that though.
I was going to switch to AT&T from verizon. Walked into the AT&T store with a nexus 5, just wanted to get a sim card.
"The next person who can see you will be 45 minutes" says the lady stocking a bottom shelf. Went to t-mobile, and it took 15 minutes to port my number, I was helped immediately.
Verizon sent me a letter saying I had a bill online, but no way to access it because they disabled my phone number-as-login when I ported my number. Went directly to Verizon store, and it took half an hour for them to figure out how to look up my bill.
It will be a cold day in hell before either of these companies get me back on their service.
Are these companies completely blind to the absolute obliteration they face by competition? Is this the same situation as the music industry's record labels living in complete denial of the shifting ground beneath their feet?
complacency is a dangerous thing. If that rumored google phone service comes up, I'll be there on day 1. At least Google isn't inhibited by historical monopoly power.
Exactly, so will everyone else. ATT's days are numbered, the rest will follow or drastically change their business practices & tactics to survive. Nothing will be the same after that though.