6 years ago
1
United Airlines removed woman from flight to dying mother's bedside after ticketing glitch: "nobody flies for free"
Minutes before departure, already buckled into her seat, she was ordered to leave the plane. The gate agent told her that her reservation had been canceled. Traveler Help Desk, the online agency that sold the ticket, had rescinded it because the landlord made a change directly through United — even though United had assured the landlord that it was not a problem to do so.
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Yeah, airlines suck, but I'm not clear on what happened here. Her reservation was cancelled after she boarded, so her money was refunded?
If that's the case, it seems like she could have taken care of it at the gate. The purpose of her flying is irrelevant, but nice appeal to emotion.