Why would they even attempt to try to cover this up? Just send him a free replacement and be done with it.
Send him 2 just in case
Because sometimes the people in charge of handling unfortunate events such as this are too incompetent to handle them properly, in this case they really screw it up.
Their heads should roll them methinks. The Streisand effect is definitely on a roll thanks to this.
Why would they even attempt to try to cover this up? Just send him a free replacement and be done with it.
Send him 2 just in case
Because sometimes the people in charge of handling unfortunate events such as this are too incompetent to handle them properly, in this case they really screw it up.
Their heads should roll them methinks. The Streisand effect is definitely on a roll thanks to this.