Seriously, that's what I said the whole time. Those guys literally sit next to each other in one big office and then they post random half-baked comments and have to re-explain all the time. They should seriously just hire a few PR people and use the admin accounts just for... administrating. Or perhaps an experienced lawyer that can think up solid rules. And they seriously need canned responses for any user interaction, nobody needs that snotty attitude. Good grief.