If you take away the option to give no reason, an actual reason becomes the new default reason and you lose any kind of meaningful analysis on the actual reasons that were being given.
What? If you force the user to provide a reason, then they will have to pick a real reason. You lose any meaningful analysis by including "no reason" because they are not forced to pick a reason. I think it's okay to have an Other option with a freeform result. You can use that to create other static reasons, if Other becomes popular.
There is nothing that will force them to pick a real reason, there is something that will force them to pick any reason. I've worked in note type/interaction classification analysis in a CRM system for more than one company any when you go from a system of not leaving notes as a habit, to forcing people to leave classifications, you find that some groups inevitably get set up as default options by users unless their classifications are being audited and managed.
By forcing people to leave value, It doesn't just mean you are getting nonsense data input into one category, it means you are also losing the true value of the category as it is not possible to distinguish the true values from the default entries (nonsense data).
What? If you force the user to provide a reason, then they will have to pick a real reason. You lose any meaningful analysis by including "no reason" because they are not forced to pick a reason. I think it's okay to have an Other option with a freeform result. You can use that to create other static reasons, if Other becomes popular.
There is nothing that will force them to pick a real reason, there is something that will force them to pick any reason. I've worked in note type/interaction classification analysis in a CRM system for more than one company any when you go from a system of not leaving notes as a habit, to forcing people to leave classifications, you find that some groups inevitably get set up as default options by users unless their classifications are being audited and managed.
By forcing people to leave value, It doesn't just mean you are getting nonsense data input into one category, it means you are also losing the true value of the category as it is not possible to distinguish the true values from the default entries (nonsense data).