"Munoz’s email said that the details of the incident are still being looked into, “especially with respect to why this customer defied Chicago Aviation Security Officers the way he did …”""
This is the CEO's take on it. I wonder how Munoz would feel if it were he being volunteered out of his paid for seat.
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Having been on many flights, I never saw this before. It would very hard for me to keep my hand's down in anger if I was sitting there and did not know the whole story.