9 years ago
1
6 hostage negotiation techniques that will get you what you want
The Behavioral Change Stairway Model was developed by the FBI's hostage negotiation unit, and it shows the five steps to getting someone else to see your point of view and change what they're doing. It's not something that only works with barricaded criminals wielding assault rifles — it applies to most any form of disagreement.
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This is an excellent article. Most people really suck at listening and it screws up a lot of attempts at communication and conflict resolution.