It is somewhat traditional to end off the year with a summary of emerging trends and predictions for the new year, but we understand that as a small business owner you probably want to spend the last few weeks of each year focusing on marketing, sales and customer service over the holiday season, not reading about what you should be doing in the new year. And sure, you could bookmark it to read at a later stage, but in all honesty, you know you’ll just forget about it hidden amongst all the other forgotten bookmarks.