9 years ago
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5 Do’s and Don’ts When Doing Social Selling
Since social selling is a powerful method to make your business or brand more noticeable, it is best to keep in mind these 5 do's and don'ts.
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Good points. Remember, don't do like some companies and barrage your customer with emails. I'm looking at you Old Navy. And when a customer asks a question, answer it. One thing I am tired of is canned responses. Some companies in their Facebook page give the same answers to every. single. post. Cut it out. Also with the vernacular. Target: guests and Teavanna: cheers. Sheesh, sounds so belittling and condescending. (Obviously others feel differently but it's my take and I do not frequent either of those companies for those reasons)
Thanks for your thoughtful comment and sorry for my late response :-). Perhaps those companies need to start investing in a dedicated social media custom service representatives to maximize social media for customer service which is what most social marketers are advocating right now.