Sounds like comcast is just going to purchase the good press it needs in order to get the FCC off its back. Tho, that article is a tad biased, as am I; being a comcast customer is enraging at times. I am not so sure that comcast's higher-ups fully understand the problem the company has with how costumers are treated on a daily bases by techs and CSAs. When your CSA script barely stops short of calling the costumer stupid, the problem of costumer respect/disrespect goes much higher than the phone jockeys.
Can comcast actually fix the situation? Sure, but it would take effort. Something that, for years now, comcast has shown they don't want to do..
Sounds like comcast is just going to purchase the good press it needs in order to get the FCC off its back. Tho, that article is a tad biased, as am I; being a comcast customer is enraging at times. I am not so sure that comcast's higher-ups fully understand the problem the company has with how costumers are treated on a daily bases by techs and CSAs. When your CSA script barely stops short of calling the costumer stupid, the problem of costumer respect/disrespect goes much higher than the phone jockeys.
Can comcast actually fix the situation? Sure, but it would take effort. Something that, for years now, comcast has shown they don't want to do..