I don't know what improvements they have been making to outlook since they made the shift from Live Mail but I'm pretty much sworn against their service ever since I had a bad run in with their customer service. One of my old live.com emails got locked out for "suspicious activity" whatever the fuck that means - was someone trying to hack me or something? I don't know. But anyway this was an old email address that I made when I was probably 12 or 13, at an age when I still bought into the age of internet paranoia, so none of the security information I provided was legitimate and I had forgotten all of it along with the alternate email address. I opened a ticket with support, trying to figure out some way I could get my account back and after several days of haggling with them and asking for escalation to someone who would reason with me they were adamant that if I didn't know my security features there was nothing they could do for me. I felt like that was really really shitty. They could have found any number of ways to let me prove that it was an account I used to have access to but they wouldn't. I lost some valuable information that was in emails only inside that account. Fuck microsoft.
I don't know what improvements they have been making to outlook since they made the shift from Live Mail but I'm pretty much sworn against their service ever since I had a bad run in with their customer service. One of my old live.com emails got locked out for "suspicious activity" whatever the fuck that means - was someone trying to hack me or something? I don't know. But anyway this was an old email address that I made when I was probably 12 or 13, at an age when I still bought into the age of internet paranoia, so none of the security information I provided was legitimate and I had forgotten all of it along with the alternate email address. I opened a ticket with support, trying to figure out some way I could get my account back and after several days of haggling with them and asking for escalation to someone who would reason with me they were adamant that if I didn't know my security features there was nothing they could do for me. I felt like that was really really shitty. They could have found any number of ways to let me prove that it was an account I used to have access to but they wouldn't. I lost some valuable information that was in emails only inside that account. Fuck microsoft.