6 years ago
'If you just sell based on customers' needs, you'll be fired': Rogers' employees on pressure to sell
Call centre employees working for Rogers Communications say the telecom company is pressuring them to try to make a sale on every call — even to elderly people who don't understand or need certain products or services. In emails and interviews with Go Public, dozens of Rogers workers say they're under "extreme pressure" to hit sales targets or risk termination.
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