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Customer battles Bell price increases in court and wins as judge calls telecom 'high handed'
A Toronto man is elated after a deputy judge ruled that a verbal contract he made with a Bell customer service agent trumps the contract the telecom later emailed him, noting prices could increase. In a judgment issued last month in a Toronto small claims court, Deputy Judge William C. De Lucia said that Bell's attempt to impose new terms after a verbal contract guaranteeing a monthly price for 24 months had been struck was "high-handed, arbitrary and unacceptable."