L.L. Bean scraps its century-old unlimited lifetime return policy
The days of turning in your old, worn-out Bean boots to L.L. Bean for a brand new pair are officially over. In a reversal of its longstanding policy, the Freeport-based outdoor retailer will no longer accept returns on any product it has ever sold regardless of the item’s age or condition. L.L. Bean executives said the decision was prompted by a growing number of customers abusing its generous satisfaction guarantee policy. In the past, L.L. Bean would accept almost any return in exchange for...
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