United Airlines Refuses To Provide Disabled Passenger Wheelchair Resulting in Leg Fracture
Jarlene Cordonnier had been looking forward to a family trip from Sacramento to Orlando on December 8, 2016. There were 12 family members traveling including her adult sons, daughters-in-law, and grandchildren. The flight that day was on United Airlines (“United”) and included a layover and plane change in Houston. Because Ms. Cordonnier is partially paralyzed from a prior stroke and requires mobility assistance devices, extra planning was required for the trip.