9 years ago
9
Cancelling Comcast Over the Phone is Hard
How hard can it be to disconnect from your internet and cable provider? It’s a battle if you are a Comcast customer, according to the experience AOL’s Ryan Block and his wife Veronica Belmont recently went through.
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+5Submitted 9 years ago by Arhnold
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+3Submitted 9 years ago by drunkenninja
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+1Submitted 9 years ago by AriZona
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Ho-ly crap that was painful to listen to. That phone call is akin to attempting to disconnect from Rogers here in Canada. I don't know whether Comcast should give that dude a promotion or fire him.
He's getting fired.
I doubt it... I bet he was trained specifically to do this in order to get answers out of customers and possibly talk to them long enough to get them to stay just out of the sheer frustration of it. Just as there are conversions counted towards sales people, so are there conversions directed at cancellations and how many a an employee can avert. I highly doubt this guy was doing this just out of the pure love for the company (which is essentially impossible), he's been trained and brainwashed to behave this way by the very assholes that run his department.
Figured it worked this way.
I would have lost it within the first 30 seconds and asked to speak with the supervisor.
He dragged it on on purpose knowing that he was recording the call.
Most obnoxious sales rep ever!Just cancel the service already.
What a joke.
whats with the racist cover image?? lol jk i kid