9 years ago
3
Man sues Apple after retail employee deletes years worth of photos
Deric White, a 68 year-old man from the UK, is suing Apple for approximately $7,500 after an Apple employee at the company’s Regent Street store in London completely wiped White’s iPhone clean, erasing numerous photos and 15 years worth of contacts in the process. Speaking to The Sun about the incident, White explained that the content on his iPhone 5 was invaluable and irreplaceable.
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https://www.yahoo.com
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While it's definitely on the user to safeguard data, it's also reprehensible to me that the Apple employees would factory reset a phone as anything but a matter of last resort. While the article is light on details, it seems possible that there wasn't anything wrong with the phone at all:
I don't necessarily agree that Apple should be legally liable for the loss of data (likely, he signed a form saying that Apple wasn't responsible for any lost data when he agreed to have his phone serviced), but it's still very bad form.
I'm taking this quote, ironically from someone in the yahoo comments quoting to defend Apple, that is apparently from Apple:
While the data may be your responsibility, and even Apple warns you to back up the data, the "Genius" in charge of fixing his phone obviously didn't follow protocol. I think that's what could make Apple liable, that they didn't uphold their part of the service agreement.
butthurt + laywer = $$$ ???