4 Tools That Make Delighting Your Customers Easier
Improving your customer retention doesn’t always require big changes to your pricing, targeting or positioning. Sometimes it’s as simple as a small tweak to an existing system. Earlier this year, Episerver found that one-third of consumers have felt disappointed by the lack of attention from businesses they help support. That feeling of neglect likely doesn’t stem from a deficiency of customer retention strategies or ideas on the vendor’s side.
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