Open Letter from Kelli Valade, President of Chili’s® Grill & Bar
Since we opened our doors, we’ve had one passion – to make people feel special. At Chili’s, it’s more than just about the food; it’s more than just about a meal. Every day we strive to create a great experience for you, your families and your friends. There are more than 100,000 of us working together to take care of our Guests, like no place else. However, on Nov. 11, one of our restaurants failed to live up to our expectations and in doing so, we let down a valued Guest.
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