In shocking twist, senators scrutinize cable companies instead of FCC
When US lawmakers hold public hearings about the cable TV and broadband industries, their main goals are usually to criticize regulators and try to strip the Federal Communications Commission of its consumer protection powers. But in an unusual twist, senators are actually planning to force cable companies to explain why they offer such poor customer service. US Senators Rob Portman (R-Ohio) and Claire McCaskill (D-Mo.) yesterday announced a hearing in which cable TV and satellite TV companies will answer questions about "practices involving billing, fees, refunds, and other customer service issues."