9 years ago
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Marriott: When the 'Right Thing’ Is the Wrong Approach
Arne Sorenson, President and CEO at Marriott International, writes: "A concept that’s taken hold in business, and certainly at my company, is to “fail fast.” It means to try new strategies and push in new directions, but also recognize when an effort is failing - to know when to pull the plug and move on."
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Basically, what happened here...
* Marriott was fined 600,000USD by the FCC for actively blocking wi-fi signals that was 100%, absolutely, utterly and totally against the law in every way, shape, and form[1].
* They tried to argue that they were protecting people from "...rogue wireless hotspots that can cause degraded service, insidious cyber-attacks and identity theft..."
* FCC reminded them "it's the law. do it, or you will get fined again"
* CEO writes a "When the 'Right Thing’ Is the Wrong Approach..." post on linkedin, of all places in the universe to put it.
Anyway, for those following along at home: company breaks law, whines, gets threatened with another fine to go along with the first one, tries to spin it like they care about security.
meh.
[1] technically, a Faraday Cage will block all wi-fi signals as well. There's the whole "wrap the entire building in wire mesh" to do, but yeah. That will work[2]
[2] don't forget the windows! If you have open windows, wi-fi signals will escape through that, too.