Comcast Confessions: growing pains of a Goliath
The now-infamous “Comcast Rep from Hell” recording recently sparked a conversation about the largest player in the cable industry, and it’s a timely one: Comcast is in the process of acquiring the second-largest cable provider, Time Warner Cable. Both companies are plagued by low customer-satisfaction ratings.
Continue Reading http://www.theverge.com
Join the Discussion