Yeah the phone thing drives me fucking bonkers, my cousin had to have a minimum $20 on the account for phone calls and they were charged at like $1 a minute or something outrageous, then the account would fall under $20 and boom, need to top it off. Also on top of that, you could only have certain numbers on the account and anything more than their artificial number was an extra fee. That company eventually sent us a refund when they were replaced, but they were replaced with one of those companies wants to end visitation and replace with high dollar skype calls. The entire system needs to be overhauled to treat prisoners like people, but I figure I'll be long gone before anything meaningful happens.
Yeah the phone thing drives me fucking bonkers, my cousin had to have a minimum $20 on the account for phone calls and they were charged at like $1 a minute or something outrageous, then the account would fall under $20 and boom, need to top it off. Also on top of that, you could only have certain numbers on the account and anything more than their artificial number was an extra fee. That company eventually sent us a refund when they were replaced, but they were replaced with one of those companies wants to end visitation and replace with high dollar skype calls. The entire system needs to be overhauled to treat prisoners like people, but I figure I'll be long gone before anything meaningful happens.