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Published 4 years ago with 1 Comments

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  • MrsBean
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    This story got my attention the other evening and I got lost in the sea of Facebook/Yelp comments. Very Amy's Bakery. Since the onslaught of negativity around their (now defunct) policy they have posted this on their Facebook page:

    "Dear guests of Union Street Guest House,

    Yesterday Union Street Guest House went viral for all the wrong reasons. News articles, blog posts and social media posts were published about our policy to charge wedding parties a $500 fee for every negative review.

    Quite frankly, I’m embarrassed. This indeed was a policy of the Union Street Guest House. It was originally intended as a joke and never something I told employees to enforce. However, since it was listed on our website it did represent an official policy. I now realize this joke was made in poor taste and not at all funny. This is no longer a policy of Union Street Guest House and we have taken it off of our website.

    I’ve also read the reviews from guests saying we tried to enforce the negative reviews policy on them and for that I apologize. It was never my intention for anyone to pay this fine. The instances where an attempt was made to collect the fees were a breakdown in communication between my staff and me, and for that I accept full responsibility.

    Including the fine for negative reviews as part of our policy was a mistake. That’s not the type of business that we run. It was a case of a joke gone very, very bad.

    The internet, social media and review sites are very powerful platforms and this situation has taught me valuable lessons about them. Feedback from our guests is very important to us. I admit that at times it can be tough to see a negative review and I could do a better job of taking that criticism in stride. We value each and every one of you and want to hear about your experience with Union Street Guest House, even if it’s a negative experience. Your reviews give us an opportunity to improve our service and make the Union Street Guest House experien...

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