$2 Billion of Retail Fraud Could Be Ruining Nordstrom’s Legendary Return Policy
Nordstrom’s customer service is the stuff of legend. The Seattle-based retailer consistently ranks as shoppers’ No. 1 choice of department and discount stores for customer satisfaction, even as other stores struggle. Part of the reason shoppers are so loyal to Nordstrom is the company’s liberal return policy. It’s so great that customers often brag about the kinds of returns they can get away with at Nordstrom.
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