7 years ago
Internet providers must be 'realistic'
Internet users are to be granted more rights on connection speeds as Ofcom imposes tougher rules on how ISPs advertise broadband services. The proposals give consumers the right to exit contracts penalty-free if speeds fall below a guaranteed minimum. Ofcom says there is a mismatch between what is advertised, and the speeds customers receive. But experts say speeds are affected by different factors, and are not strictly a measure of connection to a device.
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