Prison phones are a predatory monopoly. One family fought back — and won.

Every Sunday, while he was locked up in prison, Ulandis Forte would call his grandmother, Martha Wright. She would answer her old rotary, relay news from their church, and pass the phone to his sisters or to his nephew. Wright’s glaucoma made it difficult to stay in touch through letters, and apart from the rare in-person visit, the phone became Forte’s primary link to his former life. In his lowest moments, Wright would pray over her grandson through the receiver.

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