9 years ago
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Steam refunds: what developers think, two months on
PC players have long been used to an “all sales are final” policy on their games. In the US, most shops wouldn’t accept a return after the box had been opened (at least, not without a knock-down, drag-out fight at the customer service desk). In the digital era, refunds have been extremely rare, and most digital stores wouldn’t offer them except in truly unusual circumstances. But two months ago, practically out-of-the-blue, Valve turned that on its head. You could get refunds on Steam...
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It's definitely a good system. An infant system, with many tweaking to come until it is solid for sure, but a good system. Now if only console marketplaces would follow suit.
I haven't needed to use it yet. I didn't preorder Arkham Knight, based off WB's previous releases, which I think I should have just to test the refund process out. I see it as a extremely useful system which takes the load off Steam's customer support and places the fault entirely with the publisher.
I used it with Ghostship aftermath - Did a writeup here - Cheskitech - Steam Refunds – A Good First Experience