Steam refunds: what developers think, two months on
PC players have long been used to an “all sales are final” policy on their games. In the US, most shops wouldn’t accept a return after the box had been opened (at least, not without a knock-down, drag-out fight at the customer service desk). In the digital era, refunds have been extremely rare, and most digital stores wouldn’t offer them except in truly unusual circumstances. But two months ago, practically out-of-the-blue, Valve turned that on its head. You could get refunds on Steam...