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Published 5 years ago by Apolatia with 0 Comments
by Apolatia
5 years ago

Be Warned: Customer Service Agents Can See What You're Typing in Real Time

Next time you’re chatting with a customer service agent online, be warned that the person on the other side of your conversation might see what you’re typing in real time. A reader sent us the following transcript from a conversation he had with a mattress company after the agent responded to a message he hadn’t sent yet.

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