There is nothing that will force them to pick a real reason, there is something that will force them to pick any reason. I've worked in note type/interaction classification analysis in a CRM system for more than one company any when you go from a system of not leaving notes as a habit, to forcing people to leave classifications, you find that some groups inevitably get set up as default options by users unless their classifications are being audited and managed.
By forcing people to leave value, It doesn't just mean you are getting nonsense data input into one category, it means you are also losing the true value of the category as it is not possible to distinguish the true values from the default entries (nonsense data).
There is nothing that will force them to pick a real reason, there is something that will force them to pick any reason. I've worked in note type/interaction classification analysis in a CRM system for more than one company any when you go from a system of not leaving notes as a habit, to forcing people to leave classifications, you find that some groups inevitably get set up as default options by users unless their classifications are being audited and managed.
By forcing people to leave value, It doesn't just mean you are getting nonsense data input into one category, it means you are also losing the true value of the category as it is not possible to distinguish the true values from the default entries (nonsense data).