

8 years ago
11
Wendy's is replacing its lowest-paid workers with robots
Wendy's may sell "old-fashioned hamburgers," but the fast food chain is about to start getting them to customers in a newfangled way. Citing concerns about the rising cost of labor, Wendy's President Todd Penegor told Investor's Business Daily (IBD) about plans to automate the ordering process in company restaurants. Employees who once took orders from customers will be replaced by self-service kiosks. Mobile ordering and payment apps will also cut down on employee hours.
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At any given time I can walk into a medium scale restaurant, sit down and punch in my order on the pos system they have at the table (Drinks, Appetizer, meal and desert and any special instructions) and then have the server bring it all out to me without any or little human interaction. It is very convenient and if you don't want to deal with small talk it is a godsend. If you do want that human interaction you can chose to hit the call button and have the waitress come and get your order. The whole concept for the company deals more with efficiency than profit or reducing cost by not hiring servers. As technology advances the structure of businesses changes to incorporate it. It may seem like a bad thing but that is the way it always works. I remember going to A&W Restaurants in the 70's where they had a phone at each both, you would pick up the phone put in your order and wait for your food to be brought out. That was the automated level of technology at the time but now its little screens at your table. Still the same thing though.
A company named Momentum Machines out of California has been developing automated fast food kitchens since 2009. This has been underway for quite some time, and while the touch screen ordering is here now, the goal is to have the entire operation automated. It was going to happen with or without wage increases. This is one more job that is going to the robots.
http://momentummachines.com/
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